With almost universal availability of Internet and the availability of reliable on-line productivity tools, such as Google Docs, individuals as well as companies are switching over to Cloud Computing. In this blog I will post items of interest to my colleagues/patrons/clients.
Sunday, August 12, 2018
yogi_Calculating Concurrency with Start Times/End Times and Duration
I'm looking to calculate chat concurrency. In my case, this is defined as: on average, how many chats is a rep handling at the same time? I have chat start times, end times, and chat durations listed in seconds. What is the best way of calculating this overall? I've included a screenshot of a little glimpse of the data below. Happy to share the doc with the full dataset with someone as well. Thanks!!!